Return and Refund Policy for MOTIONGRAM

Introduction

At MOTIONGRAM, we strive to provide high-quality digital products, designs, and 3D models. Your satisfaction is our priority. Due to the nature of our products, all sales are final. However, we understand that issues may arise and have outlined our return and refund policy below.

Digital Products Policy

  1. Non-Refundable Items

    • All downloadable digital products, including designs and 3D models, are non-refundable. Once a purchase is made and the product is downloaded, we cannot offer a refund.

  2. Product Issues

    • If you experience any issues with the downloaded product, such as a corrupted file or incorrect item, please contact us within 7 days of purchase. We will review your request and provide a resolution, which may include a replacement file or assistance with accessing the product.

Requesting a Resolution

  1. Contact Us

    • If you encounter a problem with your purchase, please contact us at support@motiongram.in with the following details:
      • Your name
      • Order number
      • Description of the issue
      • Any relevant screenshots or error messages

  2. Resolution Process

    • Our support team will review your request and respond within 3 business days. We will work with you to resolve the issue as quickly as possible.

Exceptions

  1. Unauthorized Purchases

    • If you believe there has been an unauthorized purchase using your account, please contact us immediately. We will investigate the matter and take appropriate action.

  2. Technical Support

    • For technical issues related to accessing or using our digital products, please contact our support team for assistance. We are here to help ensure you can use our products effectively.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

  • Email: support@motiongram.in
  • Phone: +918920278055
  • Address: 36, Gopal Phukan Road, Beltola, Guwahati 781028, Assam, India

By purchasing from MOTIONGRAM, you agree to this Return and Refund Policy. Thank you for your understanding and for choosing our products.